PRIVACY POLICY
Last Updated: 14 May 2026
This Privacy Policy applies to the Hello Dear Live mobile application, website, and all related products and services operated by Quality Stone Craft India.
Business Legal Name:
Quality Stone Craft India
App/Brand Name:
Hello Dear Live
By accessing or using Hello Dear Live, creating an account, joining live rooms, communicating with other users, purchasing virtual items, sending gifts, or using any feature of the platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
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1. INFORMATION WE COLLECT
We may collect the following categories of information.
Personal Information
• Full Name
• Mobile Number
• Email Address (if provided)
• User ID
• Profile Photo
• Cover Photo
• Gender
• Date of Birth
• Profile Information
• Customer Support Requests
User Generated Content
• Chat Messages
• Live Room Interactions
• Comments
• User Generated Content
• Uploaded Photos
• Uploaded Videos
• Other Media Files
Payment & Transaction Information
• Recharge Details
•in app Wallet Information
• Diamond Purchase History
• Payment Order Details
• Transaction History
• Virtual Item Purchase Records
• Digital Purchase Records
Device & Technical Information
• Device Model
• Device Identifiers
• Operating System
• App Version
• IP Address
• Notification Tokens
• Crash Reports
• Diagnostic Information
• Usage Statistics
• Performance Information
Hello Dear Live does not intentionally collect or share precise GPS location information.
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2. PERMISSIONS
The application may request the following permissions.
Camera Permission
Used for:
• Live Streaming
• Video Communication
• Profile Photos
• User Generated Content
Microphone Permission
Used for:
• Voice Communication
• Live Audio
• Live Streaming
• Voice Messages
Photos & Media Permission
Used for:
• Uploading Images
• Uploading Videos
• Profile Photos
• Cover Photos
• User Content
Storage Permission
Used for:
• Media Cache
• Uploading Files
• Downloading Supported Content
Notification Permission
Used for:
• Chat Notifications
• Live Room Alerts
• Recharge Notifications
• Service Announcements
• Account Updates
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3. HOW WE USE YOUR INFORMATION
We use your information to:
• Create and manage user accounts
• Authenticate users
• Provide live streaming services
• Enable messaging and communication
• Process recharge requests
• Manage wallet balances
• Deliver virtual gifts
• Improve application performance
• Personalize user experience
• Detect fraud and suspicious activities
• Protect platform security
• Resolve disputes
• Respond to customer support requests
• Comply with legal obligations
• Enforce our Terms & Conditions
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4. PAYMENTS, WALLET, DIAMONDS & DIGITAL PRODUCTS
Hello Dear Live may provide digital products and services including:
• Diamonds
• Virtual Gifts
• Premium Features
• Effects
• Digital Items
• Digital Purchase Records
Payments for recharges, virtual items, and other digital services may be processed through RBI-authorized payment service providers, banks, payment gateways, payment aggregators, UPI networks, card networks, or other regulated financial partners.
We may store:
• Payment Order Information
• Recharge Records
• In-App Balance Information
• Transaction History
• Payment Status
• Customer Support Records
• Dispute Records
Diamonds, virtual gifts, and other digital products available within Hello Dear Live are intended solely for use within the platform. They do not represent legal currency, bank deposits, or stored monetary value. Diamonds cannot be exchanged for cash by users except through authorized creator payout programs or where required under applicable law. Virtual gifts sent by users have no cash value for the sender.
Refunds, cancellations, payment disputes, and chargeback requests are governed by our Refund & Cancellation Policy available on our official website.
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5. THIRD-PARTY SERVICES
Hello Dear Live may use third-party services including:
• Google Play Services
• Firebase Authentication
• Firebase Cloud Messaging (FCM)
• Firebase Analytics
• Firebase Crashlytics
• Cloud Hosting Providers
• Payment Service Providers
• Push Notification Services
These service providers may collect, process, and store information according to their own privacy policies and applicable laws.
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6. DATA SHARING
We may share information with trusted service providers for:
• Authentication
• Cloud Hosting
• Payment Processing
• Analytics
• Push Notifications
• Customer Support
• Security Monitoring
• Fraud Detection
• Legal Compliance
We may disclose information where required by law, court order, governmental authority, regulatory requirement, fraud investigation, public safety, or to protect our legal rights.
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7. DATA RETENTION
We retain user information while the account remains active and for a reasonable period afterward.
Certain information may be retained for longer periods where required for:
• Payment Processing
• Fraud Prevention
• Tax Compliance
• Accounting Requirements
• Legal Compliance
• Regulatory Requirements
• Security Investigations
• Dispute Resolution
Financial and payment-related records may continue to be retained where required under applicable taxation, accounting, financial, or legal obligations.
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8. ACCOUNT AND DATA DELETION
Users may request the deletion of their account and associated personal information at any time.
How to Request Account Deletion
Users may request account deletion by:
• Opening the Hello Dear Live application.
• Navigating to Profile > Settings > Contact Us.
• Selecting "Data Deletion Request".
• Submitting their registered account details.
Alternatively, users may request deletion by emailing:
Support Email:
gaurvinay63@gmail.com
Please include your registered mobile number or sufficient account details to help us verify your identity.
Deletion Timeline
Verified deletion requests are generally processed within thirty (30) days unless retention of certain information is required for legal, regulatory, taxation, fraud prevention, accounting, security, or dispute resolution purposes.
Information That May Be Deleted
• User Account Information
• Profile Information
• Profile Photos
• Cover Photos
• Uploaded Media
• User Generated Content (where applicable)
• Support Requests
• Personal Information associated with the account
Information That May Be Retained
Some information may continue to be retained after account deletion where required under applicable laws or for legitimate business purposes, including:
• Payment Records
• Recharge History
• Wallet Transaction History
• Tax Records
• Accounting Records
• Fraud Prevention Records
• Security Investigation Records
• Legal Compliance Records
• Chargeback and Dispute Records
• Content Moderation Records
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9. CHILDREN'S PRIVACY
Hello Dear Live is intended only for individuals who are 18 years of age or older.
Persons under the age of 18 are not permitted to:
• Register an account
• Purchase digital products
• Purchase digital products or recharge digital balances
• Host live streams
• Join live sessions
• Use the application
If we become aware that an individual under the age of 18 has created an account or provided personal information, we reserve the right to suspend or permanently remove the account and delete associated data, subject to applicable legal requirements.
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10. SECURITY
We implement reasonable administrative, technical, and organizational security measures designed to protect personal information from unauthorized access, alteration, disclosure, misuse, or destruction.
These measures may include:
• Secure Authentication
• Encrypted Communications
• Access Controls
• Activity Monitoring
• Security Reviews
• Fraud Detection Systems
However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
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11. COOKIES AND SIMILAR TECHNOLOGIES
Our website and application may use cookies, local storage, and similar technologies to:
• Improve user experience
• Maintain login sessions
• Store user preferences
• Analyze application performance
• Improve security
• Prevent fraud
Users may control certain cookie settings through their browser or device settings where applicable.
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12. YOUR RIGHTS
Depending on applicable laws, users may have the right to:
• Access their personal information
• Correct inaccurate information
• Update profile information
• Request deletion of eligible personal information
• Withdraw consent where applicable
• Contact us regarding privacy concerns
Some requests may be limited where retention or processing is required by applicable law.
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13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
When significant changes are made, the updated version will be published on our website and within the application with a revised "Last Updated" date.
Your continued use of Hello Dear Live after such changes become effective constitutes your acceptance of the updated Privacy Policy.
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14. CONTACT US
If you have any questions, concerns, complaints, or requests relating to this Privacy Policy or your personal information, please contact us.
Business Legal Name
Quality Stone Craft India
App / Brand Name
Hello Dear Live
Support Email
gaurvinay63@gmail.com
Mobile
+91 8077085350
Grievance Officer
Vinay Kumar Gaur
Registered Business Address
H No. 22,
Gopi Vihar,
Misha Kalwari,
Vayu Vihar Road,
Agra,
Uttar Pradesh – 283105
India
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By using Hello Dear Live, you acknowledge that you have read, understood, and agreed to this Privacy Policy.